Privacy Policy & Terms & Conditions

CurbCare is a mobile oil change marketplace operating in the Greater Los Angeles area. CurbCare connects vehicle owners with independent operators ("Operators") who perform oil change services at customer-designated locations. "CurbCare," "we," "us," or "our" refers to the platform and its management. We can be reached at (323) 380-8608 or hello@curbcare.co.

We collect information you provide when booking, including your name, email, phone number, vehicle details (make, model, year, engine), service address, and payment information processed securely through Acuity Scheduling and Stripe. We do not store full card numbers. We also collect basic site usage data (IP address, browser type, pages visited) automatically.

• Schedule, confirm, and complete your appointment
• Send appointment reminders, receipts, and service follow-ups
• Process payments and issue refunds when applicable
• Improve our service based on booking patterns and feedback
• Communicate promotions (you may opt out at any time)
• Comply with applicable California laws and regulations

We do not sell your personal information. We share data only as necessary to operate our platform:

• Service providers. Acuity Scheduling, Stripe (payment processing), and SMS/email platforms — who are contractually required to protect your data.
• Independent operators. When a booking is confirmed, we share your service address, vehicle details, and appointment time with the assigned independent operator solely for the purpose of fulfilling your service. Operators are bound by confidentiality obligations and may not use your information for any other purpose.
• Legal requirements. We may disclose information to law enforcement or regulatory authorities when required by law or in response to valid legal process.
• Business transfers. In the event of a merger, acquisition, or sale of CurbCare, customer data may be transferred as part of that transaction. We will notify you of any such change via the email on file.

As a California resident, you have the right to know what data we collect, request deletion of your data, and opt out of any data sale (we do not sell data). To exercise your rights, contact us in writing. We will respond to verifiable requests within 45 days.

Booking and payment records are retained for a minimum of 3 years for accounting purposes. We use HTTPS, secure third-party platforms, and limited internal access to protect your data. No method of internet transmission is 100% secure — you use our services at your own risk with respect to data transmission.

We may update this policy periodically. Changes are posted here with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

• All payments are processed securely via credit card on file through Acuity Scheduling (powered by Stripe). No cash or peer-to-peer payments accepted.
• A valid credit card must be on file at the time of booking to confirm your appointment.
• The remaining 50% balance is charged automatically on job completion — no invoice chasing.
• Accepting the completed service constitutes your agreement to pay the remaining balance in full.
• Disputes about service quality do not entitle you to withhold payment. Pay first, then submit a warranty claim — we will make it right.
• Chargebacks or card disputes filed after service is rendered will be contested using pre/post-service video documentation and booking records.

We reserve your time slot exclusively for you. Your deposit reflects the cost of that reservation.

A reschedule requested under 12 hours before your appointment is treated as a cancellation — we cannot backfill a slot on short notice in the LA area.

• 24+ hours notice — free reschedule, deposit transfers
• 12–24 hours notice — $15 fee, deposit transfers
• Under 12 hours notice — treated as cancellation; deposit forfeited, new deposit required
• Rescheduling more than once per booking may require a new deposit regardless of notice given

A no-show is declared when our operator arrives and any of the following occur:

• You are not present and cannot be reached within 15 minutes of arrival
• The vehicle is inaccessible, blocked, or in a location we cannot safely service
• The address provided is incorrect or does not exist
• A third party is present without prior written authorization from CurbCare

You are responsible for ensuring your vehicle and service location are ready for service before we arrive. If our operator cannot safely complete the job due to any vehicle or location issue on your end — for any reason — the deposit is forfeited in full and a $25 trip fee will be charged to the card on file. A new deposit is required to rebook.

This applies to, but is not limited to:

• Wrong vehicle info. Provide correct year, make, model, trim, and engine size at booking. If we arrive with the wrong oil or filter because of information you provided, the appointment is terminated — deposit forfeited, $25 trip fee charged, new deposit required to rebook.
• Unsafe or inaccessible location. The service location must be on flat, stable ground with safe undercarriage access. If we cannot safely work at the location you designated, the appointment is terminated under the same terms above.
• HOA, parking, or access restrictions. If your property, parking structure, or building management does not permit mobile service and we are turned away or cannot access the vehicle, this is treated as a no-show — deposit forfeited, $25 trip fee charged.
• Vehicle condition issues. If the vehicle has a stripped drain plug, aftermarket skid plate, non-standard undercarriage modification, active oil leak, severe engine damage, or any other condition that makes the service unsafe or impossible to complete, the appointment is terminated — deposit forfeited, $25 trip fee charged, new deposit required once the issue is resolved.
• Bottom line: We drove to you. If we can't do the job because of something on your side, you cover our time and costs. Please disclose any known vehicle issues at the time of booking to avoid this entirely.

CurbCare operates as a marketplace platform. Our liability is strictly limited to our role as platform — facilitating bookings, supplying materials, and maintaining service standards. In no event shall CurbCare be liable for any of the following:

• Pre-existing conditions. Engine conditions, oil leaks, mechanical issues, or damage that existed prior to our service, regardless of whether such conditions were known at the time of booking.
• Operator acts or omissions. Any act, error, omission, negligence, or misconduct by an independent operator in the performance of their work. Operators are independent contractors, not CurbCare employees.
• Operator injury or personal harm. Any injury, illness, or personal harm sustained by an operator during the course of performing a service. Operators assume all risk associated with performing physical labor and are responsible for their own health, safety, and insurance coverage.
• Service surface damage. Driveway stains, oil marks, pavement damage, concrete discoloration, or any surface damage at the location designated by the customer. The customer assumes all risk associated with their chosen service surface.
• Spills and incidental mess. Oil changes are a physical service involving fluids. Minor spills, drips, or residue are inherent to the service. CurbCare and its operators are not liable for incidental fluid contact with the service surface, vehicle undercarriage, or surrounding area resulting from normal service performance.
• Information inaccuracy. Any damage resulting from incorrect vehicle information provided by the customer at booking, including wrong engine size, oil type, or vehicle specifications.
• Consequential damages. Indirect, incidental, special, punitive, or consequential damages of any kind, including but not limited to towing costs, rental vehicle expenses, lost income, or loss of use of vehicle.
• Third-party property. Damage to property belonging to third parties at or near the service location, including but not limited to neighboring vehicles, structures, or landscaping.

CurbCare documents vehicle condition (oil level, dashboard warning lights, mileage) before and after every service. This documentation is used to assess any post-service claim.

• Claims must be submitted within 30 days or 1,000 miles of service, whichever comes first
• Contact CurbCare directly before seeking outside repairs — unauthorized third-party repairs void any claim
• Do not add oil, modify the vehicle, or have any oil-system work done by another party before contacting us
• We reserve the right to inspect the vehicle before authorizing any repair or refund

For full warranty details, see our Warranty Policy →

We may cancel or reschedule due to weather, equipment issues, or operator unavailability. We will make reasonable efforts to provide notice as early as possible. Your deposit will be fully refunded or transferred to a new booking at your choice — no fees apply.

• If a customer refuses to pay the remaining balance after service, the 50% deposit is retained as partial compensation and is non-refundable
• CurbCare reserves the right to pursue the remaining balance through collections or Los Angeles County Small Claims Court
• Customers with a payment default history may be required to pay in full upfront for future bookings

CurbCare operates as a marketplace platform that connects customers with independent Operators. By booking through CurbCare, you acknowledge and agree to the following:

• Independent Operators. Services are performed by independent contractors, not CurbCare employees. Operators set their own schedules and supply their own vehicles and equipment.
• Platform role. CurbCare's role is to facilitate bookings, process payments, supply materials, and maintain quality standards — not to directly employ or supervise Operators in the performance of their work.
• Operator screening. CurbCare screens Operators before onboarding. However, CurbCare makes no warranty as to an Operator's professional licensing, insurance status, or fitness beyond our internal vetting process.
• No liability for Operator acts. CurbCare is not liable for any acts, omissions, negligence, or misconduct of an Operator beyond what is covered under our Warranty Policy. Any claim arising from Operator workmanship must follow the warranty claim process outlined above.
• Booking confirmation. Booking with CurbCare constitutes acceptance of both these Terms and the assignment of an available Operator to your job. CurbCare reserves the right to reassign Operators for any reason without notice.

By completing a reservation and paying a deposit with CurbCare, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full. This agreement is binding at the time of booking.

Any dispute must first be raised directly with CurbCare in writing. We will respond within 2 business days and make a good-faith effort to resolve within 7 business days.

• These terms are governed by the laws of the State of California, with venue in Los Angeles County
• You waive any right to participate in a class action proceeding against CurbCare
• If a dispute cannot be resolved directly, both parties agree to attempt mediation through a mutually agreed mediator in Los Angeles County before pursuing any legal action
• Only if mediation fails may either party bring the dispute to Los Angeles County Small Claims Court